Healthcare & Life Sciences
WRITER for healthcare & life sciences

Responsible AI agents for healthcare & life sciences

Transform fragmented healthcare journeys into seamless experiences with AI agents that scale impact and build trust.

Healthcare & Life Sciences

Trusted by Health Plans, Life Sciences, and Care Providers

WRITER is truly revolutionizing how we scale care. It enables us to maintain personalized care for our members and create a more streamlined, enjoyable experience for our physicians.

Tanya Dillard
Tanya Dillard
SVP of Product Management and Innovation
Read the case study →
SPOTLIGHTS

Measurable impact from health plans to pharma

How healthcare and life sciences teams scale personalized, compliant care communications with WRITER

How healthcare and life sciences teams scale personalized, compliant care communications with WRITER

How support teams scale consistent, on-brand customer help worldwide with WRITER

How support teams scale consistent, on-brand customer help worldwide with WRITER

How IT and technology teams roll out governed enterprise AI with WRITER

How IT and technology teams roll out governed enterprise AI with WRITER

AI AGENTS

AI agents designed for complex work in healthcare and life sciences

Explore AI agents that understand medical terminology, regulatory requirements, and patient safety protocols — so your teams can focus on patient care, not paperwork. For example:

Member & patient communications at scale

Payers
Providers
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A case determination triggers the workflow in WRITER.

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Detailed prompts ensure that letters are generated in clear language and a compassionate tone.

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Personalized drafts are ready for clinicians to review and approve.

Challenge

Manual member communications burden clinical staff and slows turnaround, resulting in confusing, jargon-heavy outreach. This administrative barrier creates hurdles to member understanding and potentially drives costly appeals and grievances.

Solution

Scale empathetic outreach with agentic workflows, synthesizing complex medical information into clear, personalized member letters. This shift reduces the administrative burden on clinical staff while ensuring every communication is compliant, compassionate, and precise.

Customer impact

  • Reclaim time spent by clinical staff on drafting letters by 50-80%.
  • Shrink administrative overhead and appeals by eliminating confusing communications.
  • Increase trust and improve NPS/CAHPS scores.

Medical writing

life sciences
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Upload the narrative flow relevant

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For each key theme, extract supporting facts from source documents.

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Validate accuracy and relevance before progressing to narrative drafting.

Challenge

Medical affairs and scientific teams face mounting pressure to deliver timely, high-quality content—congress decks, MSL FAQs, publications, field materials—while staying aligned to the latest data and ensuring compliance.

Solution

From publications to value dossiers to promotional and educational materials, WRITER adapts to each team’s data sources and compliance requirements. At its core are traceability and auditability — ensuring that every draft is evidence-anchored, compliant, and scalable across functions and geographies.

Customer impact

  • Up to 40% reduction in agency spend over time
  • Faster delivery — from months to weeks for high-stakes content
  • Reduced duplication and rework across functions
  • Consistent use of evidence and claims across markets

Why teams choose WRITER

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Enterprise-grade security

SOC 2, HIPAA, and GDPR-ready controls with no training on your data, so security teams can approve deployment with confidence.

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Your company's knowledge

A built-in Knowledge Graph grounds every agent in your approved content, terminology, and voice.

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Full observability for IT

Monitor, audit, and supervise every agent action from one console, with the governance controls enterprises expect.

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Proven at Fortune 500 scale

Hundreds of leading enterprises run production agent workflows on WRITER, from global banks to health plans.

Reimagine work with AI agents for healthcare & life sciences

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